The reputation of an attorney begins not in the courtroom, but in the eyes of the prospect. What a person perceives about you before they even meet you is the deciding factor in whether or not they choose to work with you. Let’s face it, the Internet has altered the way we do business. The legal industry has changed. Gone are the days of forceful fear tactics and intimidation techniques to win clients over. Today, people want full-transparency and they deserve it. A simple Google search for the best attorney in your area is a prime example of how times have changed. Without positive reviews, attorney’s struggle with client retention and online presence against their competitors. While this may seem as a negative to most attorneys, it has been a blessing for others.
Client satisfaction is the backbone of Steven’s practice. From the initial consultation to the days of a trial, he personalizes every experience: “My service caters to the client, not the case number. I provide every client with my office phone, cell phone, and email address to ensure that they always have a way to contact me.” While this is often frowned upon, it has always led to trust and better communication